Shipping Terms

PLEASE NOTE THAT DURING FESTIVE PERIODS, PARCELS MAYBE DELAYED. YOUR PATIENCE IS MUCH APPRECIATED.

We dispatch parcels within 7 working days after payment is verified for Singapore orders. For oversea orders, we may take between 10 to 14 days. For all orders we will require your mobile/contact number (country and area code) and email address in case we need to contact you urgently.

LOCAL SHIPPING

For local delivery within Singapore, we use Registered mail with Singpost.

In the event the delivery is made and the recipient is not at the address, rescheduling of deliveries are the responsibility of the recipient.

INTERNATIONAL SHIPPING

We offer a range of couriers, you can use the shipping calculator to check what the shipping costs are.
To get an estimate on delivery times (see highlighted text below) and taxes, you will be able to view it for your country and courier, on the checkout page.

Each courier has their own shipping policies, when you choose the service provided by them, you will have to abide by their terms.
Crystal Genesis and our staff are not responsible for lost, stolen or undelivered packages.
Taxes and Duties are the responsibility of the buyer, which depends on the country the items are being shipped to, and the total value of the order.

Insurance is not provided, and tracking is provided by the courier of your choice, which will be provided to you when you choose the appropriate courier. Please note to contact us, immediately if you would like insurance and we will check if the courier you have picked offers that.

In the event the delivery is made and the recipient is not at the address, rescheduling of deliveries are the responsibility of the recipient.

NO RETURNS OR EXCHANGES

All sales with Crystal Genesis are FINAL. If you have any questions or concerns with regard to the dimension/ weight of a specific product on our site, please send us an email using our contact form before committing to purchase.